June 6, 2020
Oregon Mental Health Services will be offering in-person appointments for clients who are healthy and comfortable coming into the clinic. OMHS has implemented numerous procedures to clean and sanitize the office and provide a safe environment for our staff and clients. We want to maintain safety and ask that you do not come to the office if you are sick, have a fever, or have been exposed to someone in the past 14 days who has tested positive for COVID-19.
Determining whether In-Person appointments are right for you.
For clients currently receiving Tele Mental Health services, your therapist will talk with you to determine whether you are a good fit for in-person appointments. Your therapist will review all procedures for in office appointments with you in a TMH appointment to help you decide if returning to the office for appointments is best for you.
For New clients seeking outpatient services, our Front Desk staff will review our procedures by phone when you call in for the initial appointment to determine whether you are a good fit for in-person appointments or whether a TMH appointment will best meet your needs.
What to expect when you come for an in-person appointment
1. Our Front Desk staff will call each client coming in for an in-person appointment prior to the appointment time and complete a Health Questionnaire with them. You will be asked to complete and sign the Health questionnaire at each visit.
*****If any health questions are answered yes (except number 9), you will be asked to reschedule for an in-person appointment or have the appointment held via Tele Mental Health*****
2. A COVID Risk Form for in-person appointments will be completed the first time you see your therapist for the in-office appointment. This form can also be sent through the client portal prior to your appointment.
3. You will be asked to call the clinic phone number when you are in the parking lot and let the Front Desk know you have arrived. We ask that you wait in your car until your therapist is ready to greet you, as our waiting room is closed at this time. At that time, reception will collect your copay over the phone and you will be asked if there are any changes to your health questions asked earlier in the day. If Yes and you have a fever or are not feeling well (including allergy symptoms), your appointment will be rescheduled or changes to a Tele Mental Health appointment.
4. When your therapist is ready for your appointment, our Front Desk staff will call you and let you know that
you may enter the building and meet your therapist, who will be waiting for you at the bottom of the steps.
There will be hand sanitizer available and a face mask if you do not have one to wear.
All therapists and clients are required to use a face mask or shield when in the building and we ask that all staff and clients observe the recommended 6 foot distance.
March 27, 2020
If you are experiencing a mental health emergency, please call:
OMHS Emergency Line 608-719-8515
National Suicide Hotline at 1-800-273-8255.
Offices Closed for all Business
OMHS continues to monitor and make changes to our operations as news of COVID-19 is provided. As of Monday, March 30, 2020 we will no longer be staffing our offices. We highly value the health and safety of all our employees and all contact with therapists and front desk staff will be conducted by phone or videoconferencing. We will be checking voicemail once daily and will return calls as our front desk staff is able. Therapists all have access to email and phone. Please use email when possible to contact your therapist. If you are unsure who to contact, feel free to email Mary Sella, Director at email@example.com or our Clinical Manager, Kelly Kinderman at firstname.lastname@example.org.
If you are experiencing a mental health emergency, please contact our on-call staff at 608-719-8515. For routine business matters, please contact our main office at 608-835-5050 and leave a message. We will return calls as we are able.
Tele Mental Health Services
We have transitioned our practice to videoconferencing/phone entirely in response to calls to stay at home. All our Therapists have the tools necessary to provide Tele Mental Health services to clients in their homes. Therapists have been contacting all their clients to offer this. There are a few steps that must be completed in order to get set up. You will receive an invitation by email to establish an account through our clinic portal which will allow us to send the necessary forms to you for processing. The system is simple but may still be a challenge for some people. If you need help with this, please email your therapist. There are some work arounds to using the portal, but we prefer to have our clients use the portal if possible. If you are a current client, please watch your email for the invitation and additional information and forms that will assist you in accessing Tele Mental Health services. If you are a current client and are unable to access our portal, please contact your therapist by email and we will arrange for an alternate method to begin services for you.
New Client Services
At this time, we are not scheduling appointments for new clients. We want to take this next week to get our therapists up and running with our current clients and become proficient in using our Tele Mental Health services platforms. We will be evaluating our ability to schedule appointments for new clients the week of April 6. We will be offering appointments in the order we have received them and will be in touch with all persons on our waiting list as soon as we are able.
Coping with COVID-19
I hope that you are all heeding the advice to stay home and finding the balance between being informed and being overwhelmed by the news. Here are some additional suggestions to consider:
Find factual and reliable information to guide you, and limit exposure to misinformation and sensationalism that surely can increase our ability to manage our anxiety and worry.
Look for examples of kindness, courage and compassion that times like this will generate.
Check in on your family, friends and neighbors by phone or video chat.
Eat well, exercise, get good sleep.
Find a project or two that will remind you of your resilience and competence.
Perform a kind act for someone else.
Remain diligent and hopeful. We will all have our stories and experiences to share when we can be together again in person.
Stay healthy and safe,
Mary Sella, LCSW
March 21, 2020
While our offices in Oregon and Dodgeville remain closed for in-person appointments, we are developing Tele Mental Health services and will be able to offer appointments through an on-line platform beginning March 24, 2020. If you are a current client of OMHS, you will receive an invitation to sign up for Portal access using our Electronic Medical records software, Therapy Notes. Once you have established a portal account, you will be sent an Informed Consent for Tele Mental Health. If you wish to use our Tele Mental Health services during the time our offices will be closed for in-person therapy, please e-sign and return the Informed Consent and your therapist will establish an appointment with you using your email address we have on file.
The physical and mental health of our clients and staff remain our top priority. For this reason, we will not be staffing our offices, and we have suspended all in-person therapy until further notice. We are heeding the advice provided by government and health experts to stay home and maintain social distancing. For this reason, our offices will not be staffed for routine questions and scheduling. Any communication will be available by phone and email only as we move to on-line services. We will be checking voice mails to the clinic daily and our Front Desk staff will be responding to email communication. Your therapist will be contacting you to determine if you would like to receive Tele Mental Health services while our offices are closed.
If you are experiencing a mental health emergency, please call our Emergency Line at 608-279-8515 and someone will assist you. If you are unable to contact your therapist by email, please contact Clinic Director Mary Sella at email@example.com or our Clinical Manager, Kelly Kinderman at firstname.lastname@example.org.
We hope you all have resources to help you understand and navigate the changes we all must make at this time to reduce the impact of COVID-19. If you need more information, here are some resources that might be of help: Center for Disease Control COVID-19 website:
Clinic News Update 3/18/2020
As of Wednesday, 3/18/2020, and in response to ongoing recommendations, Oregon Mental Health Services has closed. We have temporarily suspended any face to face appointments in the clinic. At this time, we hope to be open again within one or two weeks and will make updates on this page as things continue to unfold. We apologize for any inconvenience this causes our clients and we are doing our best to maintain open, transparent and timely communication with everyone.
Oregon Mental Health Services, LLC response to COVID 19
Oregon Mental Health Services, LLC primary concern is the health and mental health of our consumers and staff. In light of the COVID 19 outbreak, we are modifying our procedures to assure that all OMHS clients and staff remain safe and healthy. We continue to be open at both of our location-ns to serve clients who are healthy and choose to maintain a regular therapy schedule. Please call 608-835-5050 to speak with one of our staff if you would like to schedule an appointment.
To assist us all to remain healthy, please do not come to an appointment if you are ill. There will be no fees charged for cancelling an appointment late if you or a family member are ill. We are exploring alternatives to face to face therapy sessions and will update our website if and when we have the opportunity to offer telehealth or phone sessions. If you are experiencing a mental health crisis, we have staff who can assist you. Our Emergency number is 608-719-8515. During the day, please call our office number, 608-835-5050, and someone will assist you.
We recommend following the CDC guidelines when making decisions about whether and how to safely interact with other people during this time of high transmission. https://www.cdc.gov/coronavirus/2019-ncov/index.html.
The State of WI Department of Health Services website also is a source of reliable information. https://www.dhs.wisconsin.gov/covid-19/index.htm
You might also check your insurance provider website for any updates about procedures or benefits that have changed as we are managing this illness.
While schools are closed, parents work from home and we are all less able to do the things we enjoy, we hope you incorporate some wellness activities into your life in ways you can. Here are some ideas:
Do one thing that is creative: draw, paint, build something, make jewelry, bake
Do one thing that is restful: meditate, breath, stretch, read
Get some fresh air: Go out and take a walk, play or move
Set limits around social media and news: limit watching news to small periods (15-30 minutes) of time once or twice a day. Go to reliable sources and do not pass on questionable information on social media
Keep a journal of your experience to document how you have managed the difficulties you are experiencing. This can build resiliency and confidence in our ability to handle trying times.